Shipping & Returns
Shipping Policy
1. How does the Nitro Stationery calculate shipping fees?
Shopee calculates shipping fees based on parcel weight and dimensions provided by the seller, as well as the rates of different logistics partners.
2. Can I change my shipping options?
No, you will not be able to change your shipping option.
Return & Exchange Policy
Buyer may only apply for the refund and/or return of the Item in the following circumstances:
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The Item has not been received by Buyer;
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The Item was defective and/or damaged on delivery;
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Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
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The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
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By way of private agreement with Seller and Seller must send his/her confirmation to Shopee confirming such agreement.